Who we are
Beckatto R71 (Pty) Ltd runs a convenience store and filling station, with pizza, pies and the Beckatto Deli at Venbeck Café. We are responsible for the personal information described here and handle it under the Protection of Personal Information Act, 2013 (POPIA).
WhatsApp messages
We use the WhatsApp Business Platform (Cloud API, provided by Meta) on +27 (0)15 308 0009 to answer questions, take orders and let you know when they're ready. Some replies may be sent automatically; you can ask for a person at any time.
What we collect
- Your name, as shown on your WhatsApp profile or as you give it to us
- Your phone number
- What you send us: message text, and any photos, documents or locations you share
- The time of each message and whether it was delivered and read
Why we collect it
Only to deal with what you contacted us about: replying to you, taking and preparing your order, letting you know when it's ready, and keeping a record of what was agreed. We process it because you contacted us and we need it to provide the service you asked for.
Who can see it
Our own staff, and Meta, which carries WhatsApp messages and processes them on its servers, some of which may be outside South Africa. We store your messages on our own server.
We never sell or rent your personal information, and we don't use it for advertising. We only share it as described here or when the law requires us to.
How long we keep it
We delete WhatsApp messages after 90 days. If a message forms part of an order or invoice, we keep that record for five years, as the law requires for business and tax records, and then delete it.
Deleted information may stay in our backups for up to 30 days before it is overwritten.
Your rights
You can ask us what personal information we hold about you, ask us to correct or delete it, or tell us to stop messaging you. Contact us using the details below. We may ask you to confirm who you are, and we will respond within 30 days.
If you're unhappy with how we've handled your information, you can complain to the Information Regulator.
Contact us
Beckatto R71 (Pty) Ltd
WhatsApp or phone: +27 (0)15 308 0009